ORDERING PROCEDURES TERMS & CONDITIONS
B-Forged is a brand manufactured by Billet Specialties Inc. Billet Specialties ordering procedures, terms & conditions apply to the B-Forged brand of wheels as listed below.
All prices are subject to change without notice. Billet Specialties is not liable for misprints. Pricing should be confirmed at the time of order.
All shipments are F.O.B. La Grange, IL. All wheels are shipped via Federal Express or carrier chosen by Billet Specialties unless otherwise specified and agreed to by Billet Specialties. Billet Specialties does not assume the responsibility for charges for next day air or 2nd day freight service under any circumstances.
Claims for damage, shortage or manufacturing error must be made within (5) five business days from the receipt of shipment. Claims for damage as a result of carrier’s negligence must be held at customer location pending disposition from carrier. Claims not made within this period will not be honored by Billet Specialties Inc. Claims for finish problems must be made prior to mounting tires.
Return Policy and Procedures
All returned merchandise must have an RGA (Return Goods Authorization) number assigned by Billet Specialties Inc. All returned items must be shipped freight prepaid. Any collect shipment or shipment without an RGA will be refused. All returns are subject to a restocking charge of up to 25%. Mounted wheels are not acceptable for return under any circumstance. Custom built wheels are not returnable. It is the responsibility of both the customer and the dealer to inspect quality and fit check their wheels for correct bolt pattern, caliper clearance and/or finish problems before mounting tires.
Billet Specialties – All orders must be submitted in writing via the following: Email to email@example.com, Fax to (708) 588-7181 or postal mail.
B-Forged Wheels – All orders must be submitted in writing via the following: Email to firstname.lastname@example.org, Fax to (708) 588-7181 or postal mail.
All orders must include a purchase order and the name of the person placing the order. Wheel orders must also include a completed wheel order form as well.
A Billet Specialties representative will confirm the order via fax or return Email. If you do not receive conformation of your order, do not re-fax or resend the order; contact Billet Specialties at 1 (708) 588-0505 by phone.
All wheel orders must include year, make, and model of the vehicle, wheel size, backspace/offset and bolt pattern info along with the wheel style and finish of the wheel being ordered. Any modifications, especially brakes or suspension made to the vehicle must be considered for the fitment before ordering the wheels and must be noted on the order. Vehicle measuring forms can be downloaded from www.billetspecialties.com or www.bforgedwheels.com or faxed upon request. Billet Specialties is not responsible for fitments or measurements supplied by the customer. Billet Specialties may require a non-refundable 50% down payment or 100% pre-payment on orders for non-recommended fitments or one of kind vehicle applications.
All cancellations must be emailed to email@example.com or faxed to (708) 588-7181 including original purchase order number and signed by your company representative. Any orders over 48 hours old or processed through machining operations cannot be cancelled without a 25% restocking charge. Cancellation of prepaid orders will result in forfeiture of all deposits.
Warranty For Accessories
All Billet Specialties products are warranted to the original owner for one (1) year from date of purchase for defects in material and/or workmanship under normal and intended use. Billet Specialties, Inc. agrees to repair or replace Billet Specialties and B-Forged brand products, at the sole discretion of Billet Specialties, without charge, provided the problem(s) are the responsibility of Billet Specialties, Inc. Billet Specialties, Inc. is not responsible for finish problems due to neglect by customer. Product that has been damaged, painted, or modified in any way will not be eligible for return under any circumstances. Transfer of title of any Billet Specialties product by the original owner voids the warranty. Billet Specialties, Inc. is not responsible for damage to vehicle or labor cost incurred as a result of failure of warranted items. Billet Specialties warranty is limited to the purchase price of Billet Specialties brand product.
Warranty For Wheel Lines
Billet Specialties Wheels, General Wheel Line – Three (3) years from date of purchase to the original owner for defects in material and/or workmanship under normal and intended use.
B-Forged Performance Wheels – Limited lifetime warranty from date of purchase to the original owner for defects in material and/or workmanship under normal and intended use.
Comp Series Wheels – Period of thirty (30) days to the original owner from the date of purchase for defects in material and/or workmanship under normal and intended use.
Wheel Finishes – One (1) year warranty from date of purchase to the original owner for finishing defects in material and/or workmanship under normal and intended use. Billet Specialties is not responsible for finish problems due to neglect by the customer.
Warranty will be void under the following circumstances:
- Original form, fit or function of the wheel is altered, re finished or changed in any way by any party other than Billet Specialties Inc.
- Wheels have been dis-assembled
- Wheels are used for racing applications
- Wheels are damaged due to car washes, weather, cleaning chemicals or agents, salt, brake dust or other corrosive substances.
- Wheels are damaged due to consequential events such as curbing, potholes, road conditions etc.
- Wheels are damaged due to improper installation, mounting, wrong lug nuts, studs, balancing, torque, etc.
- The wheel was sold as a “second” or “blemished” product
- The wheel was sold for display purpose
- A tire with a sidewall height of more than 8” was mounted to the wheel
Billet Specialties agrees to repair or replace Billet Specialties or B-Forged wheels, at the sole discretion of Billet Specialties Inc. Wheels that have been determined to have been damaged by a tire mounting machine will be repaired at the customer’s expense. Billet Specialties is not responsible for damage to vehicle or labor costs incurred as a result of failure of warranted items. Billet Specialties warranty is limited to the purchase price of the product. Billet Specialties agrees to repair or replace the wheel at the sole discretion of Billet Specialties Inc. No refunds, No exchanges. Product will only be inspected for warranty consideration by Billet Specialties Inc. Any wheel returned for inspection must be accompanied by a copy of your receipt. All warranty claims will not be approved until Billet Specialties, Inc inspects the product.
All defective returns will be reviewed by quality control personnel and any defects or damage not found to be the responsibility of Billet Specialties Inc. will be rejected and returned to the sender at their expense.
Warranty terms & conditions subject to change at any time, without notice.